CONNECT WITH US

If you have questions about any of the products or services we provide or need help selecting or ordering anything that appears on this website, please get in touch with us by giving us a call or by submitting the enquiry form below. Someone will reach out to you promptly.

Thank you for your interest in IAN SAUDE.

STUDIO LOCATION & SHOWROOM HOURS


IAN SAUDE STUDIO GALLERY


3982 Short Street

Suite 110

San Luis Obispo, CA 93401

U.S.A.


T. 1.805.784.0967

F. 1.805.784.0961


Hours:

Monday – Saturday:

by appointment only

10:00a.m. – 5.30p.m. (PST)


Sunday: closed


Please contact us for an appointment.

 

sales@iansaude.com

ENQUIRY FORM

 
 
 

CANCELLATIONS & RETURNS

Any cancellations must be placed by directly emailing our sales team at sales@iansaude.com

All merchandise returns will be accepted within 15 days. Customers must report shortages or damages within seven days of initial receipt of their order.

In the unlikely case that merchandise arrives damaged, please call us at +1.805.706.0268 to report the issue. You will be asked to take a photo of the package and/or merchandise in question and requested to send that photo to us. For insurance purposes, please retain all original packaging. After review and approval, you will be issued a return authorization (RA) with shipping instructions.

With the exception of back-ordered merchandise, if you receive an order with shortages, we will immediately ship you any missing pieces if we have them in-stock. If items are not in-stock you'll be given a choice to either:

  • select another SKU to replace the missing merchandise

  • receive a merchandise credit to be applied to a future order or

  • have the amount credited back to your account

VARIANCE

Please note that, with very few exceptions, each scarf, wrap, throw and blanket in our collections has been carefully hand crafted by skilled artisans using centuries old techniques. Because of the entirely handmade nature of these pieces, slight variations in texture, color, embellishment or other factors may sometimes occur and should not be seen as flaws but as unique characteristics that attest to the individuality and the entirely handmade nature of these products.