CLIENT SERVICES
GENERAL INFORMATION REGARDING THE PRODUCTS ON THIS SITE
Product Representation and Pricing
Defining Merchandise Categories
PRODUCT ASSISTANCE FOR JEWELRY & CASHMERE
Ring Sizing & International Conversions
PRODUCT ASSISTANCE FOR AREA RUGS
PRODUCT ASSISTANCE FOR ARTISAN FURNITURE
Artisan Furniture Introduction
GENERAL INFORMATION REGARDING THE PRODUCTS ON THIS SITE
Product Availability
At IANSAUDE.COM we are constantly working to design and realize products that are exciting, distinctive and of superlative quality for you, our valued client. We make every effort to have sufficient quantities of items featured on this site in stock.
Many items, however, are so unique that they may be one of a kind or in limited production. Some items are also not practical to keep in regular stock because we offer a number of options for customizing them, so we can better respond to the individualized tastes and needs of our clients by building each piece to order. When featuring such items, they will be indicated as “made to order”.
All products available through this Site fall into one of three classes of merchandise: (i) normal merchandise, (ii) special order merchandise or (iii) customized/commissioned pieces. Each of these three classes of merchandise is governed by its own specific set of order, sale & return policies. Please see the sales agreement below for the specific terms covering each category.
When selecting an item for purchase, you will be asked to specify the specific set of options that you prefer. If the particular configuration of options that you have selected constitutes a “special order” or “customized order,” you will be alerted to this fact on the product page by the message, “made to order” which will appear in the space near the pricing information. While shopping, an item with “made to order” status will also be visible on your shopping basket page, which automatically appears every time you add an item to your basket, or it can also be accessed from the “CHECKOUT” button on the e-commerce enabled areas of this site. All special orders or customized merchandise will be indicated by the term “made to order” following the style name & options listed for the selected item. After finalizing your purchase, these items will be similarly indicated on your order confirmation email.
All products displayed on the IANSAUDE.COM are available as long as supplies last, and we reserve the right to add, subtract and modify the selection of merchandise available on this website at any time, without previous or subsequent notice. Please check back often for updates.
Product Representation and Pricing
Every effort is made to accurately display items and when necessary to provide a thorough explanation of the product featured for sale on this website. On those rare occasions when there may be incomplete information, a typographical error or other inaccuracies, please understand that they are unintentional, and we apologize for any erroneous information. We reserve the right to correct errors or to update products and/or product descriptions at any time without prior notice. For more detailed information on this subject, please refer to the policies in the Privacy & Security section of this website.
Please be aware that since viewing actual colors will depend on the quality & calibration of your monitor, we cannot guarantee that your monitor will display the color of the featured product accurately. Goods not materially different from those represented and/or described on this website shall be accepted by the Buyer as in accordance with our sales agreement. For fabric or furniture items, you may also contact us about the possibility of obtaining swatches for the purposes of color-matching.
Prices of items offered at IANSAUDE.COM are quoted in US dollars ($USD) and are effective only in the United States. Certain items available on this Site (either normal/in-stock or “made to order” merchandise may be available for delivery to addresses outside the US, depending on the prevailing import regulations of the country to which the merchandise is to be delivered. Please Note: This website WILL ACCEPT orders placed for foreign delivery, anywhere in the world that is deliverable by FedEx. However, we still advise all foreign customers, especially those who may be in doubt about their ability to receive reliable deliveries via FedEx, to please contact us for confirmation before placing any orders for foreign delivery.
Certain retail items available on this site are also available in select stores throughout the United States. The prices listed on this site are the manufacturers suggested retail price (MSRP), but in-store retail prices may vary. For a list of retail stores that carry our products or to find a store in your area, please consult our list of stockists for locations. Sale items/prices on this Site are INTERNET ONLY SPECIALS, and may not be available at other retail locations. Sale items are available only while supplies last.
Wholesale Purchasing
If you are a Design Professional or a buyer for a retail store, gallery, showroom or other establishment that is interested in carrying one of our lines, please contact us for specific information about how to set up a wholesale Trade Account.
Please note: certain items on this website may not be available for wholesale ordering. Conversely, we may also occasionally offer other products, in addition to those placed on this website, that are available exclusively to wholesale customers. Please inquire.
PLACING AN ORDER
Step 1- Select a product
From a Product page, the product's details page will open.On this page, they can review the product's information, images, and more. They can click the Add to Cart button to select the product.
Step 2 - Add to the shopping cart
After they add an item to their cart: A cart notification displays in the top-right of the page.The cart notification shows the number of items in their cart and the total cost.
Step 3 - View the cart
After adding a product to the cart, you can continue shopping or click the cart notification to open the shopping cart.In the shopping cart, you can change the quantity of products or remove products.To delete an item from the cart, you can click the X at the far-right of the product. The customer can click Checkout to complete the purchase and pay for your products.
Step 4 - Checkout
Clicking the Checkout button opens the checkout page, where you will enter your billing information (and shipping information for physical products), review your order, and complete their purchase.
This section walks through the standard checkout page.
Customer Information
Enter your email address
Shipping Enter your shipping address at this step.select a shipping option.
Payment Enter your credit card information and billing address or log into PayPal. Depending on your browser, you can also check out with Apple Pay.
Review and Purchase After the billing, shipping, and payment information are complete, the customer can click Purchase to place their order.
Confirmation After clicking Purchase, an Order Confirmed page will display.The customer will receive an email confirmation briefly following
Retail Telephone Orders
You may also order the merchandise on this Site by calling our offices at 1.805.784.0967, Monday-Friday, 10am to 5pm (Pacific Time). We would be happy to take your order.
Wholesale Orders
Wholesale customers may place orders by faxing us your purchase order. We currently do not have the ability to place wholesale orders on-line via this website. To apply for a new Trade Account, please contact us.
Forms of Payment
This Site accepts Visa, Mastercard, American Express, Paypal and Apple Pay as valid forms of payment. For details on how we bill your credit card or for the security measures we use to safeguard your privacy, please see the Privacy Policy section of this website.
If you wish to pay by personal check or money-order, you can also submit your order please contact us. A representative will be in touch with you shortly to confirm your order, delivery details, and confirm where to send your payment. Note: Orders placed in this way will only be shipped once complete payment has been received.
Payment by wire transfer may also be possible for orders placed for foreign delivery. Please contact us if you have questions about foreign deliveries or about any of these payment options.
Payment and credit terms for wholesale customers are routinely managed as part of the Trade Account set-up process. Wholesale customers wishing to establish a trade account may start the process by submitting an inquiry by contacting us for more information.
Sales Tax
An applicable sales tax of 7.75% will be charged to all retail orders made through this Site and delivered to addresses within the State of California (USA). Retail orders for delivery outside the State of California and all wholesale orders (regardless of delivery address) are not presently taxed.
Shipping & Delivery
The following information pertains to online retail purchases made via this website ONLY. For more information on shipping charges or for additional options for shipping wholesale orders, phone orders, and in-store purchases, please contact us.
Generally, we ship all regular orders (other than heavy items like Furniture and Rugs) via Federal Express ground, one of the world’s largest and most reliable shippers. However, in the event that we deem another shipping method/agent to be more appropriate for delivering a particular order, we reserve the right to ship by any reputable courier or the USPS. All shipments made from IANSAUDE.COM are shipped with insurance and will generally require an adult’s signature for release at the time of delivery. All shipments are insured for the replacement value of the merchandise.
Certain types of merchandise (specifically jewelry items above $500 in value) may always require an expedited or special shipping method in order to comply with requirements made by our insurance underwriter. High value shipments for jewelry may also occasionally be required, and may be arranged to be made via armored transport service. Special charges may apply. Please contact us before placing an order which you would like to ship by armored transport.
The delivery options and charges that appear on this Site are generally assessed based on approximate shipping weight, the category to which the merchandise belongs, and the most reliable mode of shipping for that particular category. Since we offer a wide variety of merchandise on this Site, a product belonging to one category may be best shipped by a method that is different from product belonging to another merchandise category. Therefore, we have tried our best to simplify the shipping process for our clients by offering a selection of the most popular and cost-effective shipping options available. If you believe that your order requires another mode of shipment that we do not currently offer, you are welcome to contact us to see if we can honor your shipping request and process your order over the phone.
Domestic Shipments (All 50 States, U.S. Territories)
For all Jewelry orders, they will normally be shipped via FedEx Second-Day air, as the default-mode of shipment. Our insurance underwriters require that they be shipped Second-Day air or a faster mode of service, or by registered mail, in order to be fully insured. Upgrading to Overnight Night service is also available for an additional charge.
For all Non-Jewelry orders for smaller/lightweight merchandise (such tabletop items; scarves, throws and wraps; small artifacts and accessories, etc) we generally ship insured to all Domestic destinations using FedEx Ground or similar service unless you stipulate otherwise. Second-Day Air and Priority Overnight services are available for an additional charge.
For larger, heavyweight or bulky items (such as Furniture and Rugs) we generally ship via common carrier or white glove service. Please contact us for further information on coordinating freight shipments.
Also please note: If you are purchasing both jewelry and non-jewelry items at one time in the same order, as an added security measure, we reserve the right to ship jewelry items separately from the rest of your shipment, even if they are both to be shipped via the same mode of service.
International Shipments
In general, the information presented on this Site is formulated for deliveries within United States and Canada. However, most items on this Site can be made available for delivery to addresses outside the US, depending on the prevailing import regulations of the country to which the merchandise is to be delivered.
As a matter of course, however, the Site has been optimized to fulfill orders only from within the domestic delivery area prescribed above.
Nevertheless, for any foreign clients wishing to place an order, please contact us by email or phone for current pricing & shipping information so that we can help facilitate placing any orders for foreign delivery.
For most international deliveries for small items valued up to $25,000 per box (including Jewelry, Cashmere Throws/Blankets, Artifacts, etc.). shipments can generally be made via FedEx or another reliable courier with an additional insurance endorsement. Such shipments will always be shipped fully insured. High value jewelry shipments can also be arranged via an international armored service or, in some cases, by private courier. Additional charges may apply.
For larger items such as Furniture or Rugs, we are generally able to arrange for international shipping (white glove service to addresses in Europe) depending on the nature of the shipment and the country of final destination.
A note about import duties: Customs import duties for shipments made by IAN SAUDE INC. to addresses outside the USA must be borne by the customer, who will be the “importer of record,” and such duties will be assessed at the prevailing rates according to the harmonized tariff schedule in their specific country of import.
For smaller goods traveling by international courier: Although FedEx and all comparable couriers generally provide customs brokerage services for the purpose of clearing the goods in every country to which they deliver, the importer is still responsible for obtaining any & all information about the particularities of the applicable import regulations directly from the customs department of the country of import in advance of delivery. FedEx, etc. may also assess additional charges for these customs-clearing services. These charges are to be borne by the importer, and the courier will generally require payment for such services at the time of delivery, before releasing the shipment. Please check directly with the courier for the specific terms of payment for customs clearance.
For shipments of large merchandise: IAN SAUDE INC. may be able to facilitate door-to-door shipment with one of our international freight forwarders or white glove freight providers. In such cases, the freight forwarder will generally handle the entire process of shipping, customs clearance and delivery to the final destination. In such cases, all customs duties, shipping and handling charges will be incorporated into the Freight company’s final invoice. These invoices will generally require pre-payment or payment in full before final delivery is made. If you would like to purchase a product for international delivery, please contact us in advance. We are happy to research the particulars of your situation and to help facilitate the process from start to finish, making it as seamless, secure and pleasant as possible.
Also please note: while IAN SAUDE INC. is happy to furnish all the shipment documentation in a fashion that best comports with the requirements of the country of import, we will not be held responsible for any delays, duties, incidental fees or other complications, whatsoever, associated with the process of importation, as they vary widely from country to country and lie completely beyond our control.
Gift Services
Gift Cards
We are happy to offer our clients Gift Cards for making on-line purchases at IANSAUDE.COM.
Online Gift Cards are a special product that recipients can use as payment for orders from this Site. Every purchased gift card has a unique code. When you purchases a gift card, you can email the code to your recipient or to yourself. When redeeming a gift card code(s) at checkout, customers will see the card value subtracted from their order total. They can also see the balance remaining on the gift card.
Online Gift Cards are available in set denominations, which can be purchased individually or combined in multiples to make a gift in an amount that is not already available as a set denomination. In this second case, multiple cards/codes will be issued, which together will make up the desired amount.
We also offer physical plastic Gift Cards for use in our retail stores, only. Therefore, these gift cards are only redeemable for merchandise purchased in person at our Studio Gallery or over the phone. Please contact us if you wish to purchase a physical gift card for in-person shopping.
Please note: All Gift Cards, once issued, are not redeemable for cash from IANSAUDE.COM.
Gift Wrapping
Jewelry items available on this site come elegantly boxed or otherwise packaged in a form that is suitable for gift-giving. Jewelry items are generally packaged in boxes specialized to fit the particular piece.
Other smaller lifestyle items generally come packaged in a plain paper box or bag and/or may be enclosed in other protective packaging for shipping.
Larger items like furniture and rugs will generally come wrapped, boxed and/or crated for safe transport by freight services.
Enclosure Cards
If you would like to enclose a personal message with your gift, you may do so during the checkout process. When you have reached the section where it asks “Is this order a gift?” please select “yes” and follow the instructions to include your recipient’s name and your gift message. We will include an enclosure card with your personalized message along with your gift.
SALES AGREEMENT
General Provisions
Preamble
The following Sales Agreement (“Agreement”) details the terms & conditions of all sales (“goods,” “merchandise,” “items,” etc ) made by IAN SAUDE INC, the operators of this IANSAUDE.COM website (the “Seller”) by or through this IANSAUDE.COM website to its Clients (the “Buyer”). In addition to the following provisions, sales made by or through this site are also subject to the provisions detailed in the Privacy & Security sections of this website, including all Legal Notices, and said provisions are deemed included in this Agreement by this mention as if set forth herein.
Product Classes
All products on this site fall into one of three classes of merchandise: (i) normal merchandise, (ii) special order merchandise or (iii) customized/commissioned pieces. Each of these classes of merchandise is defined below and is governed by its own unique set of sale & return policies. Please familiarize yourself with the particular terms & conditions that are germane to the type of merchandise you are planning to order. You must agree to these terms in order to make purchases on IANSAUDE.COM.
PLEASE ALSO NOTE that many styles of merchandise offered on this website may fall into one category or another, depending upon how they are configured. For example: a particular piece of jewelry may be considered “normal merchandise” when ordered from stock in white gold & white diamonds, but may be available only as a “special order” item when ordered in yellow gold & rubies. Therefore, the specific classification of merchandise as “normal,” “special order” or as “customized/commissioned” does not necessarily pertain to a general style or category of merchandise, but rather to a given item in a specific configuration and whether or not it is “Made to Order”. Please pay special attention to these categories when placing an order, since their classification will effect their specific terms of sale and return.
When browsing or selecting special order or customized merchandise, you will be alerted to this fact by the message, “made to order” which will appear below the price on the product page. This status will also be indicated by as “made to order” during the checkout process and on your final order confirmation email.
Conformity with Representation
Products on this website are represented by electronic means and, therefore, their representation may vary according to the Buyer’s computer monitor or other electronic equipment used for accessing this Site. Goods not materially different than those represented and/or described on this website or other literature provided by the Seller’s shall be accepted by the Buyer as being in accordance with this Agreement.
Force Majeure
The Seller shall not be responsible for any failure on its part to perform any term or provision of this Agreement due to any cause beyond the Seller’s reasonable control. The Seller shall not be responsible for non-delivery or delay in delivery of the whole or any portion of the goods where such non-delivery or delay is due to fire, strikes, difficulties in obtaining labor, raw materials or supplies, freight or other embargoes, Acts of God, public health crises, the public enemy or any other cause whatsoever over which the Seller has no control.
Defining Merchandise Categories
Normal Merchandise
Normal Merchandise is merchandise that is readily available and which we make every effort to keep in stock from day-to-day for the purposes of making regular sales that are available for immediate delivery via this Site. This is not to say that we can guarantee that all such items will always be in-stock, when you place your order. However, regardless of their stock status, these items are still classed as normal merchandise and are subject to the more liberal set of return and exchange policies, etc., governing normal merchandise (as detailed below).
Special Order Merchandise
Special Order Merchandise is merchandise that is fabricated or finished only when we have a specific order for it from a client. These pieces are usually based on an existing design or a piece of normal merchandise that is displayed on this Site, but it is classed as “made to order” because we are executing it, for example, in a particular size or an alternative color scheme than those pieces which are kept in regular stock. Special order merchandise is governed by a separate set of return policies than items classed as normal merchandise, which is defined above.
Customized or Commissioned Merchandise
Customized & Commissioned Merchandise are the most specialized categories of merchandise we offer.
Customized pieces may involve special adjustments that have to be made to an existing design, such as (but not limited to) the following: engraving, monogramming or other personalization; creating made-to-measure or uniquely-sized items; changing the scale, content or shape of a design; developing a custom style or pattern; using custom colors (including color-matching Pantone® or other physical color references provided by the client); the use of specific, unusual or rare materials; or otherwise changing an existing product to meet a client’s requirements or specifications.
Commissioned pieces are generally created completely from scratch, according to the needs of a particular client and according to set specifications that must be agreed upon in writing in advance of starting the work. While we welcome private commissions, do understand that commissioned pieces often require a considerable amount of time and effort on our part to envision & create for you, and they may be subject to certain specific terms beyond those governing other types of merchandise on this Site. Purchases of highly customized or commissioned pieces is generally best conducted off-line communications. If you are interested in commissioning a piece, please contact us for further details. We would be happy to discuss it with you.
Billing Your Credit Card
For details on how your credit card will be billed and how such billing will appear on your statement, please see using your credit card under our Privacy Policy.
Order Changes/Cancellations
If, after placing an order, you wish to cancel or modify your order in any way, please contact us as soon as possible by sending an email to info@iansaude.com or by calling Client Care at +1.805.784.0967, Monday-Friday, 10am to 5pm (Pacific Time). We will make every effort to accommodate your request.
However, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our policy for Returns, Refunds, Exchanges. If the item that you have ordered is returnable, then please call us for a returns authorization and return your purchase to us according to the instructions you receive from your Client Care Representative. If you would like to purchase a different product, please visit our website or contact us to have a Client Care Representative assist you.
Orders for special order and/or custom or commissioned merchandise are not cancelable once the production process has begun. Please understand that the majority of the items available on this Site require exacting, precise, and time-consuming craftsmanship as well as the sourcing of specialized materials. Once work has begun on a piece, limited changes may or may not be possible, depending on the nature of your request and the stage of production that the piece has reached, theretofore.
While we generally make every attempt to accommodate your requests, the Seller makes no guarantees or warrantees that such changes will be accommodated and must expressly disclaim any such guarantees of warrantees. If the Buyer shall attempt to cancel or shall refuse to accept delivery, the Seller shall be entitled upon the tender of the Goods, in addition to all other remedies afforded to the Seller, to keep any deposit or advance made buy the Buyer upon order of the goods and to recover the full Purchase Price from the Buyer. The Buyer agrees to pay to the Seller, in addition to all other sums requires to be paid by the Buyer, all legal and other expenses incurred by the Seller in collecting any moneys due from the Buyer to the Seller under the terms and provisions of this Agreement and all legal and other expenses incurred by the Seller in removing and/or retaking and/or selling, by legal process or otherwise, the Goods covered by this Agreement.
Returns, Refunds, Exchanges
Returning Normal Merchandise
If for any reason you are dissatisfied with your online purchase, normal merchandise may be returned for a refund, exchange or on-line store credit.
Please note, however, that since many of the products offered on this Site are hand crafted, (notably with hand-spun.hand-woven or hand-dyed products such as cashmere scarves or rugs) what may appear to be as a variation or an irregularity is, in fact, part of the unique handmade nature of the article and should not be considered a defect.
If you wish to return or exchange an item, you must contact us within 7 days of receipt of said merchandise. To authorize a return, please phone Client Care at 1.805.784.0967, Monday-Friday, 10am to 5pm (Pacific Time).
You will be given a return authorization number and “ship to” address.
Items must be shipped pre-paid and insured, as we cannot be responsible for lost, damaged, stolen or misdirected packages.
Please note: Shipping fees are non-refundable.
Items must be returned in their original packaging, with all original tags, etc. still on each article.
Items must be in new, unworn or unused condition. We are unable to accept any item with any indication that it has been used, worn or damaged once it has been in your possession.
When returning or exchanging your order, please include the original packing slip, noting the item(s) being returned/exchanged and listing any items that should be sent in exchange.
A re-stocking charge of $20 or 1% of the cost of the item (whichever is higher) is applied to all elective returns and exchanges. This charge is assessed to help offset the lost insurance and handling charges that were borne by the Seller in shipping the goods to you originally.
Once your return has been received, inspected and approved:
If you have requested an exchange, a new item will be shipped to you. Your credit card will be billed only for the cost of shipping you the new item.
If you have requested a refund, your credit card account will be credited back.
If you have requested an on-line store credit, we will issue you a gift card/coupon code for an on-line store credit that can be used anytime within the subsequent 12 month period to make purchases on this Site.
Returning Special Order Merchandise and Customized or Commissioned Merchandise
Special Order and Custom/Commissioned pieces cannot be returned or exchanged for other merchandise.
Merchandise in these two categories is identified on the individual product pages of this Website by the message “Made to Order”. These items will also be indicated by Client Care Representatives when you place an order by phone. When you choose to submit an order for “made to order” items on or via this website, you agree that such item(s) may not be returned or exchanged. If you are in doubt about whether or not an item you wish to order falls into this “Made to Order” category, please contact us for clarification in advance of making your purchase.
Shipping Errors
In the unlikely event that we processed your order incorrectly or shipped you a defective item, we will gladly take it back and, depending on your wishes, replace the item or issue you an “online store credit” for the full purchase price of the article plus any shipping charges incurred.
Sale items
Sale items (products that are designated as being “ON SALE”) cannot generally not be returned or exchanged. Such items are identified by appearing within a designated “SALE” section on this Site and/or by a “SALE” indication on the individual product pages or by our Client Care Representative when you place an order. “Sale” items, “Made to Order” and other personalized items are all FINAL SALE ONLY.
Return/Exchange Authorization & Instructions
To authorize a Return or an Exchange and receive instructions on how to return the merchandise, please contact us within 7 days of receiving your shipment.
Refunds
Refunds on purchases made via this website are applicable to Normal Merchandise only.
If you have requested a refund, we will credit back the original account that you used to make your purchase, after your return has been received and inspected. A $20 or 1% re-stocking fee (whichever is higher) will be applied to all returns and exchanges to cover lost handling and insurance charges.
We regret we are unable to issue refunds for “Made to Order” Merchandise.
Repairs
In general, all products available on IANSAUDE.COM are designed and fabricated to last. We pride ourselves on using the best quality materials and fabrication techniques at our disposal. If something that you have purchased from IANSAUDE.COM should, however, require repair, we are happy to help. Please contact us to let us know the nature of the problem and to schedule a repair order. Your Client Care representative will inform you about where and how to repair the item.
PRODUCT ASSISTANCE FOR JEWELRY
Ring Sizing & International Conversions
To accurately determine your ring size there are several different methods. The most reliable method is use a set of actual sample sizing-rings, available at any jewelry or better department store. However, since finding a set of these to use might not be practical for some clients, we have included several alternative methods below.
Regardless of which method you choose, please read the following set of guidelines to insure accurate measurements.
Finger size can change slightly throughout the day. Therefore, it is best to measure your fingers at the end of the day, when they tend to be at their largest.
Your fingers will be at their smallest when they are cold. Avoid taking ring measurement on cold fingers.
Rings can really be worn on any finger. Traditionally, however, the “ring finger” is located between the middle finger and the little finger on either hand. In Europe and the Americas, both women and men generally wear wedding and engagement rings on the “ring finger” of the left hand. The most common ring size for women in the United States is 6.5. The most common men’s ring finger is a US size 10.
If you use one of the printable sizers or one of the other methods available below to determine your ring size, please make sure that your printer scaling is turned off (set to “NONE”) before printing. Please also double check that the scale of the printed document is accurate by using a ruler to measure the red “reference line” which is included on the printed page. To insure accurate measurements, please make sure that your ruler and the “reference line” on the printed page are taking identical measurements before proceeding to measure your finger.
It may be advisable to try more than one of the methods below and cross-reference your results to ensure that they are entirely accurate.
Measure an existing ring to determine its size:
Print out the following template and compare your existing ring to the template.
◼︎Printable Ring Comparison Chart (PDF)
After printing the Ring Comparison Table, first check to see that the scale is accurate by measuring the “reference line” as described above.
Place your ring on the template and compare.
When comparing, look at the hole inside your ring (i.e. the inner circumference). On the printed page, you should be able to see the white area inside the circle and some or all of the black line corresponding to the inner circumference of the ring, but you SHOULD SEE LITTLE OR NONE of the template’s colored background.
Find the closest match and take the size from the number printed inside the corresponding circle.
Measure your finger with a string or a strip of paper:
Encircle the appropriate finger with a string or a narrow strip of paper, to approximate a ring.
Mark or cut the string or paper strip to indicate the exact circumference of your finger.
Unwind the string or strip onto a flat surface.
Using a metric ruler, accurately measure the string or paper strip in millimeters (mm).
Compare your result to the “International Ring Sizing Conversions” Chart below. Match your measurement to the closest number in the third column (the inner circumference of a ring). Then, scan across to the first column to see the corresponding US ring size. If your measurement does not have an exact US-size equivalent, determine the closest US full or half-size (highlighted in light green in the table).
◼︎International Ring Sizing & Conversion Chart (PDF)
Measure your finger with a paper sizer
Print out the paper sizer strip from the file below.
Check to see that the scale is accurate by measuring the red “reference line”. It should measure 2cm (20mm).
Cut out the complete beige box below, then fold back the top and bottom portions of the beige box along the measuring tape, so that only the white measuring tape is visible. This will give some rigidity and structure to the sizer.
Encircle the appropriate finger with the paper strip to approximate a ring.
Fit the strip snugly to your finger and eliminate any slack left in the paper strip.
The point of the arrow should point to your proper ring size. Round to the nearest half size (e.g. 6, 6.5, 7, 7.5 etc)
◼︎Printable Paper Sizer (PDF)
International Conversions:
If you don’t know your US ring size, but you do know your sizing in either the UK, EU or Japanese systems, you can also refer to the “International Ring Sizing & Conversions Chart” above to determine the corresponding US sizing.
Caring for Fine Jewelry
At IANSAUDE.COM we do everything we can to ensure that the jewelry, which you purchase from us, will give you a lifetime of enjoyment and wear. Fine jewelry, however, is always delicate and requires proper care. It may also occasionally require readjustment, repair or cleaning to remove the various oils, cosmetics, dust or other materials that may accumulate on jewelry during normal wear or after a long period in storage. The following are some general guidelines to help you in caring for your fine jewelry.
Storage
For storing your jewelry, it is always recommended to keep special pieces in a fine jewelry case, a safe/vault with compartments specialized for jewelry storage, or a box whose interior is suitably soft and somewhat breathable. Chamois, glove leather, velvet, suede-cloth, fine linen or cotton voile are generally considered to be the best materials for this purpose. Storing jewelry for prolonged periods in plastic cases or other chemical-based/non-breathable materials is not recommended, as they may emit subtle gasses or trap-in moisture that may effect the finish of the metal — especially sterling silver — even if it is treated with a tarnish-resistant finish such as rhodium or platinum. These effects can generally be reversed though professional cleaning and re-finishing, but they can often be avoided altogether through proper storage and care.
When storing pieces in a case or safe, it is also recommended to keep the pieces from touching or rubbing against each other by placing them in separate compartments, individual soft pouches, by wrapping them in a delicate fabric or tissue, or by keeping them in their original presentation boxes. Diamonds are extraordinarily hard, so it is not surprising that they may scratch softer stones or the metal finish on other pieces of jewelry, if they are allowed to come in constant contact. Very soft or porous stones like pearls, opals & coral are especially susceptible to this kind of wear, and should always be segregated from other pieces of jewelry, even while wearing, if you wish to avoid scratches.
Cleaning
For best results, your fine jewelry should be taken to a jewelry professional for cleaning. A professional will know what cleaning method & products are best for the specific kind of jewelry you are trying to clean. Cleaning using a pressurized steam machine (similar to the steam feature on most commercial espresso machines) is safe for most jewelry and is highly recommended. Local jewelry stores will generally offer convenient cleaning services at very nominal rates or you can also contact us to arrange for any special cleaning or re-polishing needs.
However, there are also numerous products and devices on the market that will allow you to clean your jewelry conveniently and effectively at home. These products and devices are often very good, but please follow the manufacturer’s directions very carefully and be sure to check for warnings and disclaimers that might pertain to your particular piece.
In general, ammonia-based cleaning solutions, while highly effective for cleaning diamonds and precious stone jewelry, are not recommended for any pearl jewelry or jewelry containing opals or several other classes of soft stones. Using such solutions on these kinds of jewelry may result in permanent damage to the stone’s surface or structure. Please check the ingredients and the warnings carefully before using any cleaning solution that you suspect may contain ammonia. We recommend a product called Lavish for safe everyday cleaning for most types of jewelry.
Ultrasonic cleaning machines are an excellent way to clean most fine jewelry. However leaving jewelry submerged in ultrasonic immersions for prolonged periods may loosen stone settings. Cleaning periods of 7-10 minutes in a ultrasonic machine filled with hot water and the appropriate variety and ratio of cleaning solution are generally sufficient to clean a piece. Moreover, if you are cleaning several pieces simultaneously in the same ultrasonic machine, the various pieces should generally not be allowed to come in contact with each other or with the bottom or sides of the ultrasonic tank to prevent scratching or marring of the jewelry’s finish.
Simple, routine cleaning can also be done at home by submerging jewelry in a plastic or glass container containing 1-part hair shampoo or a gentle dishwashing liquid (such as Palmolive®) to approximately 3-parts very hot water. Allow the piece to sit in the solution for 5-10 minutes. You may also choose use an artist’s soft or medium bristle paintbrush to gently go over the piece to remove tiny pieces of dust or other debris. Using hard plastic bristle brushes (such as tooth brushes) is not recommended, as they can leave fine scratch marks on the metal’s finish. After soaking, rinse the pieces under very hot tap water, preferably at high pressure. You should use a pair of plastic tongs or tweezers to securely hold the jewelry under the stream without being burned. During the cleaning process, to be certain not to lose any loosened stones or even an entire piece of jewelry, always place a large plastic basin or container underneath your jewelry while rinsing it over a sink or drain, and be sure to close the drain with a stopper. Check the jewelry carefully to see that all the pieces are accounted for and all the settings are intact before discarding the water.
Jewelry such as pearl or beaded necklaces, which are strung on silk or other specialized beading cords, may be expected to stretch over time with normal wear. They may periodically require a professional re-stringing.
Caring for Cashmere
As a safety precaution, we always recommend that your cashmere garments, home and personal accessories be professionally dry-cleaned. However, repeated dry-cleaning may cause loss of the natural oils present in the cashmere yarn that help account for its extraordinary softness. Therefore, dry-cleaning cashmere items too often may cause them to feel more coarse or even “hard” over time. Therefore, cashmere knitwear, woven cashmere scarves, throws and blankets can often be successfully hand-washed using the following guidelines.
Washing your Cashmere Garments, Throws & Blankets
Hand wash in lukewarm water using a gentle or natural hair shampoo or Ovation™ (a specialized gentle laundry soap for cashmere). Be sure to dissolve the shampoo thoroughly then put the throw/blanket into water. Rinsing with hair conditioner will generally make your cashmere object even softer. Wash colored garments separately.
Do not bleach.
Squeeze gently, do not twist or wring. Twisting a wet cashmere garment or accessory can stretch or distort the shape or weave. To remove excess water, you may (A) use the “gentle spin” cycle on your washing machine or (B) use a nylon mesh lingerie bag to let the piece drip off the excess or (C) gently roll the piece in a large dry towel or towels and press the roll gently to extract the excess water.
After removing excess water, re-shape & smooth the damp piece, then dry it flat, away from direct heat and sunlight.
Gently press the piece with a medium/cool iron using a damp pressing cloth or send it for professional pressing in a steam press.
How to store your Cashmere Garments, Throws & Blankets
Before storing your precious cashmere garments or accessories in basements or attics, check carefully for leaks, dampness and sunlight.
Fold garments or pack them neatly in tissue paper or plastic bags and store them in a closet away from light, dust and dampness. If your throw or blanket came with a storage pouch, you may also choose to store your cashmere item in that before placing it in a plastic or other storage box.
Cleaning before storage is recommended, as fresh stains that may not yet be visible will oxidize and become fixed during storage. They may also be food for moths. Moths feast only on natural fabrics and are attracted to them not so much by the fabric itself but by various residues (such as food proteins and cooking oils) that might be present on the fabric, even if they are not visible to the naked eye.
To keep moths away, the first thing is to make sure that the cashmere item is clean before long-time storage. Mothballs (naphthalene), or natural products such as camphor, cedar chips or citronella are standard protection from moth infestation of woolens. These moth-proofing products are recommended, but some people find that it is sufficient to simply spray some perfume on a piece of paper and put the paper next to your cashmere inside a storage box.
To store a pure cashmere blanket during summer, the most important thing is to keep moisture away, so please do not store your cashmere blanket in a damp place. A well-sealed plastic storage box (available in most bed & bath stores) is usually sufficient. A see-through plastic storage box may be preferable, so that you can notice if there is ever any moisture/condensation inside. Make sure that the box is dry before enclosing the cashmere item. Canvas or other “breathable” boxes can also be used, if you are confident that the place where you are storing your cashmere items is already dry and moth-free.